Faq’s

Q: What payment methods do you accept?

A: We accept credit cards and wire transfers.

 

Q: Do you have setup fees?

A: No, MBS does not charge a set up fee before any account is set up.

 

Q: How long until there is a tracking number for my customer?

A: Once the items are shipped you will receive a tracking number within 24 hours.

 

Q: Do you have long-term contracts?

A: No, our agreement can be terminated by either party with a 30 day notification.

 

Q: What does it mean if I see “billing information received” or  “electronic shipping information received”?

A: If you see either of these two shipping messages, the shipping company has received your information and tracking number but your package has not been scanned in their facility yet. Wait a day or two and see if the problem resolves itself.

 

Q: What if my order is lost or damaged?

A: If your order is lost or damaged, we will file a claim for you. If you are sending us a package through your own shipper, you will need to file the claim with them.

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