Q: What payment methods do you accept?
A: We accept credit cards and wire transfers.
Q: Do you have setup fees?
A: No, MBS does not charge a set up fee before any account is set up.
Q: How long until there is a tracking number for my customer?
A: Once the items are shipped you will receive a tracking number within 24 hours.
Q: Do you have long-term contracts?
A: No, our agreement can be terminated by either party with a 30 day notification.
Q: What does it mean if I see “billing information received” or “electronic shipping information received”?
A: If you see either of these two shipping messages, the shipping company has received your information and tracking number but your package has not been scanned in their facility yet. Wait a day or two and see if the problem resolves itself.
Q: What if my order is lost or damaged?
A: If your order is lost or damaged, we will file a claim for you. If you are sending us a package through your own shipper, you will need to file the claim with them.